Refund & Cancellation Policy

• RoadSense assessments are paid for with credits. One credit lets you take one driving assessment.
• The price per credit and the total amount are shown before you pay.
• Credits are digital and are added to your account as soon as your payment is confirmed.

• All credit purchases are final. Once credits are added to your account, they cannot be refunded.
• This applies to both used and unused credits.
• Credits cannot be exchanged for cash or moved to another account, except when a partner assigns credits to a linked user through RoadSense.
• Credits a partner assigns to a user cannot be returned for a refund.

Credits are delivered instantly, so a purchase cannot be cancelled after the payment is complete. You can cancel any time before paying by closing the payment window. You will not be charged.

• If money was deducted but the payment failed, or you were charged more than once for the same purchase, we will refund the extra amount.
• Refunds go back to your original payment method (UPI, card, netbanking or wallet) within 5–7 working days after we confirm the issue. Your bank may take a little longer to show it.
• If you were charged but your credits did not appear within a few minutes, contact us before trying to pay again.

For refund requests or payment problems, email us with your registered email or phone number and the Razorpay payment ID (it starts with "pay_").